You may return your item to us by submitting your return request within 14 days upon item receipt with valid reasons below (see "For which valid reasons can I return an item?").

After 7 days, products may be returned only under warranty coverage. Please refer to Warranty

Please note that return request can only be raised and considered only after parcel is received by customer.
Return policy is not applicable and refund cannot be considered due to customer failure/refusal to receive order or abandonment of order by customer.

You may return your item if it is due to any of the following reasons:

1. Damaged(due to shipping)*
2. Wrong item delivered
3. Missing parts**
4. Change of mind***

Please send us a return request via the enquiry form first and await our shipping instructions.

All valid returns must be reported and completed within 7 days (with exception of ones with warranty -12 months) of receiving items.
12 month starts from the day when order is placed to the day when the item is returned to our office or designated location.

*Damaged parcels or cosmetic damage must be reported within 24 hours of receipt and return accepted only with shipping damaged declaration by delivery company.
Item must keep original condition without any accessory, case, protections used.

** We will first attempt to send you the missing parts/items. In case we cannot prepare replacement, we will accept return of product.

*** Please refer to FAQ below for more details on Change of mind

For any valid reason for returning (except for the change of mind), so long as the buyer submits a return request within the 14 days upon goods receipt, we will cover the cost of the return shipping.
For countries that imposes permit application, tax/duties for imports customers will need to pre-arrange repair return permit to avoid additional tax/duty in custom when item is returned back to you.
We are not responsible for permit application, tax/duties chargeable for shipping item back to you.

If buyer submits a return request after the 14th day, buyer will have to pay the cost of the return shipment to us. Upon servicing, we will return product to the buyer at our cost.

If you understood the returns/refund policies in this section and wish to proceed, please send us an Online return request.

Please ensure to pack your return item(s) in the original packaging along with all accessories packed securely and all other items not supplied in original packaging removed.
The best way to pack is using original packaging from shipping company. If you do not have it, please make sure it is packed with appropriate cushioning, preferably padded with bubble wrap or foam packaging.

1. Our customer service agent will contact you shortly to confirm return acceptance
2. We will provide instruction for returns and advise for shipping.
3. You will receive an email once your returned item is received at our warehouse
4. We will evaluate the product based on your return request and update you within 3 working days after receipt of the item

Yes, you may decide to return the product within 7 days of receipt in case you changed your mind.
However, refund policy related to Change of Mind applies.
We will make partial refund after deducting these costs:

• Restocking fee: 30% of product price
• All cost to refurbish product to Original shipped condition
• Cost incurred during importation process (duties, shipping, import permit fees etc) in case of delivery duty paid,

Please note that return request can be raised and considered only after parcel is received by customer.
Return policy is not applicable and refund cannot be considered due to customer failure/refusal to receive order or abandonment of order by customer.

In cases of any other unlisted returning reasons, we will bear the cost of returns and make full refund as long as it fulfills all Returns Acceptance conditions.
Otherwise, a cost to refurbish the product to original condition will be deducted from the amount to be refunded.

If your return claim is not valid, we will not be able to apply our standard customer protection policies.
There are 2 options:

1. The product will be shipped back to you as per condition we received
   but shipping cost and/or any import duties/fees payable upon re-entering your country will be payable by you.
2. Apply Change of mind under our Return policies. Please refer to Terms and conditions Change of mind

In cases where repair is not possible, Etoren will offer an A grade stock of same or similar model specifications as replacement.
If there are no replacements available, store credit will be offered and maximum credit offered as below. Store credit offered is subject to evaluation of the current condition of warranty item.

-0-6 month from purchase: 100% of item price

-7-9 month from purchase: 70% of item price

-10-12 month from purchase: 50% of item price